Virtual Desktop Infra (VDI)

• How do I change my VDI password?

• Why is my default printer in VDI different from what I usually use?

• What are the supported operating systems for iShine Cloud?

• How do I toggle between my iShine Cloud desktop and my local PC desktop?

• Some of the applications are unable to open when I click on the icons. What should I do?

• Why is my VDI so lag?

• What should I do if my VDI hangs?

• How to do self-service password reset?

• Why am I not prompted on my password expiry?

• Why I can't access thumbdrives/CD-ROM storage in VDI?

• I'm unable to print my word document in VDI

• Why I can't access Youtube, Facebook, Whatsapp, Instagram websites in VDI?

• Why can’t I install Whatsapp and other applications in VDI?

• Why are my desktop icons all on the left side?

• How to extend or turn off the lock screen time in VDI?

• How do I change the desktop icons/fonts size?

• Why do some fonts look different when viewed in VDI?

• How do I recover a deleted file in VDI?

• Why did my file disappear from the shared storage?

• Why do I see "Malware Detected" error message?

• All my desktop icons disappeared

• How do I input Chinese characters?

• How do I update my mobile number?

• How to transfer file from local PC to VDI?

• How to download files from OneDrive in VDI?

• How do I request for account creation/deletion?

• Change from Light to Desktop version of VDI

• Encrypt Folder with Password (7-zip)

• How to Change the Default Application to Open .pdf Files

• How To Upgrade Citrix Workspace To The Latest Version

• How to Upload ipcLink Application to iSC VDI

• Why are my desktop files missing?

• Multi-monitor Support for Citrix Workspace

• How to Install Zoom Plugin